Frequently Asked Questions

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is cleaned with commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it is inspected to ensure cleanliness.

All of our units are made from 100% lead-free vinyl. Safety is not an option — it’s a REQUIREMENT — and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for water use. We will be glad to let you know which water units are available. We can provide a water hose (25 ft long) if needed — please let us know in advance.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for each surface. When placing your reservation, please tell us what type of terrain your rental will be installed on. Inflatables set up on grass are anchored with long steel stakes; inflatables set up on other surfaces or indoors are anchored with sandbags or tie-downs. We will NOT set up if wind conditions are above 20 MPH or if heavy rain is expected.

We usually pick up the next day between 6am–5pm. If you would like same-day pick up please let us know — same-day pick up is between 2pm–5pm. If you request same-day pick up at a later time there will be an additional charge of $75.

Yes — you are responsible for all stolen or damaged items once our staff leaves. We recommend that customers check ALL items, including the inside of inflatables, for any damages or defects before our staff departs. Please point out any defects prior to our staff leaving; after that it is the customer’s responsibility for any damages, repairs needed, theft, or vandalism.

Yes — please contact us for details and discounts.

PARK ORDERS: It is the customer’s responsibility to obtain a permit from the park and to follow up with the park to ensure they have received any required paperwork from us. All parks have different requirements; park officials will notify customers what is needed when they acquire a permit. We do not provide a Certificate of Insurance to third parties — third parties need their own insurance policy. We charge an additional $75 fee to set up at parks. Customers MUST be present at time of drop-off and must stay with the rental items until pick up. It is the customer’s responsibility to check the park for electrical outlets. Most parks require the customer to provide their own generator. We rent generators for $100 with one full tank of gas; the customer is responsible for additional fuel if needed. One full tank of gas will typically power the generator for approximately 3–6 hours depending on usage and conditions.

You will need to check with your HOA for details about having a bounce house and to see if they have any requirements. All HOAs have different guidelines and rules — please check prior to booking.

We will drop off the day before your event or the same day as the event between 5am–12pm. We will text you one or two days before your event with an ETA. Drop-off day and time depends on business needs and our truck routes.

Yes — a rental deposit is usually required. When reserving online a $75 non-refundable rental deposit is required. The remaining balance must be paid C.O.D. upon delivery or paid before the delivery date by credit card or check. Placing an order over the phone or via text will require a non-refundable deposit of 50% of the rental total.

Yes — we handle delivery, setup and pick up for all inflatable games. Delivery of tables, chairs, and tents is curbside only. We will coordinate delivery and pickup times so items are set up before your event and picked up after it finishes.

“Curbside delivery” means we drop off the items at the requested address. Setup of tables, chairs and tents is the responsibility of the renting party. We will drop off all items at the requested address and return to pick them up. Please prepare the items for pick-up as they were dropped off (folded and put away as originally delivered).

No — if you do not have electrical power available at your setup location you MUST rent a generator. If you have a portable generator and want to use it instead of renting one, contact us so we can confirm it has sufficient power for the inflatable/game/concession.

Customers are responsible for providing electrical power for rented products. All inflatable products come with a blower (included in the price). Generators are NOT included in the rental price. For locations without electrical power, a generator rental is required. A designated outlet with a minimum of 15 amps is required for EACH blower. Larger units require two or three blowers. Please call if you have questions about how many outlets are needed for your rental.

It is rare, but if a product malfunctions during your event please call us so we can assess the problem. If needed, we will send a driver or staff member to fix the issue or bring a replacement product.

Inflatables are generally suitable for all ages. Some inflatables are better suited for smaller children; others for teens or adults. Please refer to each product’s page or contact us for more detail.

Sprinkler systems MUST be turned off while our items are on or near the lawn. If the sprinkler system is not turned off and our inflatables get wet, we will charge a $100 fee. When inflatables are soaked they become very heavy and require extra time (about 4 additional hours) to vacuum, clean and dry thoroughly to prevent mold both inside and outside the units.